Refund Policy

Our Refund Policy is designed to ensure that our customers have a hassle-free experience when returning a product. Once we receive your return, or the seller notifies us of receipt of the return, a refund will be issued to the original payment method used during the purchase. The refund will be processed to your bank account, as 123printersolution Pay balance, or through a demand draft, depending on the mode of payment used.

The refund time period for different modes of payments is as follows:

Mode of PaymentRefund Time Period
FBA orders2 hours after the return is received by 123printersolution
Seller-Fulfilled orders2-4 business days after the seller notifies 123printersolution of receipt of return
Prepaid Orders2-4 business days for credit/debit card and UPI linked bank account, and 2 hours for 123printersolution Pay balance
Pay on Delivery Orders2-4 business days for NEFT to bank account and 2 hours for 123printersolution Pay balance

If the standard time-frame mentioned above has expired and you have still not received the refund, please contact your credit or debit card issuer, or your bank, for more information. Refunds will not be processed in cash, except in exceptional cases where refunds can be processed through paper cheques.

For Fulfilled by 123printersolution (FBA) orders, refunds will be issued through a demand draft if the payment method used at the time of purchase is no longer valid or if we receive a payment failure notice from your bank. We will send you an email asking for your name and address where the demand draft should be sent.

For damaged or defective items in Seller-Fulfilled orders, the seller will issue a refund if the item cannot be repaired or replaced. In all cases, the seller(s) need to authorize the refund. can only facilitate refunds when the seller notifies us of the receipt of the item.

Refunds for Pay on Delivery orders will be processed either to your bank account or 123printersolution account. If you want the refund to be processed to your bank account, you can update your bank account details in the Returns Centre.

For Fulfilled by 123printersolution and Prime Eligible items, return shipping costs of up to Rs. 100 will be refunded, along with the cost of gift-wrapping, if any. For larger items, if you incur return shipping charges over Rs.100, you can contact us for an additional refund by submitting proof of payment, like a courier receipt.

If you’re returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. However, the seller will not refund the shipping cost incurred in case of remorse returns.

Please note that international customers need to contact our Customer Service team to get refunds for their purchases, which will be made to the original payment method/instrument used to make the initial purchase.

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